Aquin

24 Hour Refund Window

We offer a limited 24 hour refund policy for our Pro subscription under specific conditions outlined below.

Refund Eligibility

We offer a 24 hour refund policy for our Pro subscription ($20/month) ONLY under the condition that you can provide video evidence demonstrating that the Aquin Lucid software is not functioning on your computer.

What Qualifies for a Refund

The Aquin Lucid application fails to launch or install properly
Critical features like the floating interface or AI responses are completely non-functional
Software crashes prevent normal use of core functionality
Authentication or account access issues that prevent Pro feature access

What Does NOT Qualify for a Refund

The following concerns are not refundable:

Slowness in AI response generation or processing delays
Compatibility issues with specific applications or workflows
Preference for local AI models over cloud-based features
Voice recognition accuracy or text-to-speech quality preferences
Custom command setup difficulties or configuration challenges
Changes in AI model availability or responses
Internet connectivity issues affecting cloud AI features
General dissatisfaction with AI assistant capabilities
Requests after the 24 hour window has expired

How to Request a Refund

To request a refund, follow these steps:

1. Fill out our refund request form

Submit your refund request through our official form within 24 hours of your purchase

2. Provide required information

Purchase details: Order confirmation number, payment method, purchase date
Account information: Email address associated with your account
Detailed reason for refund: Specific technical issue encountered
System information: Operating system, version, device specifications

3. Provide video evidence

Submit a clear video recording demonstrating the software malfunction or inability to function. The video should show:

Attempts to launch the application
Error messages or crashes (if any)
System environment and relevant settings
Steps taken to reproduce the issue

You can upload video evidence directly through our refund request form.

Refund Processing

Review Process

Our support team will review your request and video evidence to verify that the issue qualifies for a refund under our policy. We may request additional information or troubleshooting steps.

Processing Time

Approved refunds will be processed within 5-7 business days and will be credited back to your original payment method. You will receive email confirmation once the refund has been initiated.

Free Starter Plan

Our Free Starter plan allows you to test the core functionality of Aquin Lucid before upgrading to Pro. We encourage users to thoroughly evaluate the software using the free plan to ensure compatibility with your system and workflow needs.

Alternative Solutions

Before requesting a refund, consider these alternatives:

Technical Support

Contact our support team for troubleshooting assistance. Many issues can be resolved with proper configuration or system adjustments.

or email us at aquin@aquin.app

Contact Information

For refund requests or support:

Email: aquin@aquin.app

Secondary Email: aquin.explore@gmail.com

Important: Refund requests must be submitted within 24 hours of purchase. Requests submitted after this window will not be eligible for processing, regardless of the technical issue.